Warranty and non-warranty

Warranty and Non Warranty

After receiving the bike, please record the frame number of the bicycle, the frame number stamp is usually located at the front of the bike.
If the electric bike malfunctions after using it correctly according to the instructions, you can contact online customer service for after-sales solutions. If you need to replace the parts, we will send them to you and guide you on the replacement.
If the bike is damaged due to improper maintenance, rental operation, accidental scratches, unauthorized modification, or untimely maintenance and replacement of consumable parts, the damage caused by disassembly, loss, or improper assembly of parts is not covered by the warranty.
Attached is the "Electric bike Maintenance Form"

Component Name	Warranty Scope	Solution	Validity Date
Frame	Welding detachment, material fracture	Replace for new	36 months
Front fork	Shock absorption function failure, material fracture	Replace for new	18 months
Car handlebars/handlebars	Material fracture	Replace for new	18 months
Seat tube	Material fracture	Replace for new	18 months
Front axle/Center axle/Flywheel	Rotating noise, looseness, and detachment	Replace for new	5 months
Rim (including spokes)	Fracture, desoldering	Replace for new	5 months
Outer tire	Bulging, material fracture	Replace for new	45 days
inner tire	Valve failure, sand hole leakage	Replace for new	10 days
Seat cushion	Material fracture, fixed buckle detachment	Replace for new	10 days
Cover	Material fracture	Replace for new	10 days
Lithium battery	After inspection, the capacity is lower than 60% of the rated capacity or it is considered a quality issue	Repair	24 months
Motor	Hall element burnt out, performance failure	Repair	36 months
Controller	Performance failure	Repair	18 months
Charger	Performance failure	Repair	18 months
Display	Performance malfunction, not displaying, blurred screen	Repair	12 months
Function switch	Performance malfunction, switch stuck	Repair	12 months
Brake lever	Performance malfunction, unable to disconnect	Repair	6 months
Transfer handle	Performance malfunction, loss of speed regulation function	Repair	6 months
Oil disc	Except for human damage and performance failures	Replace for new	12 months

Component Name	No warranty coverage
Motor	Damage caused by water ingress, wire breakage, bearing wear, modification of power components, and deformation of the casing
Battery	Damage caused by using non original chargers for charging, artificial damage
Controller	Water ingress, power outage, shell wear, circuit modification
Charger	Damage caused by water ingress, power outage, shell wear, and external forces, unauthorized disassembly and assembly
Display	Water ingress, power outage, and shell wear
Function switch	Power outage, deformation
Speed control lever	Damage, deformation, and fracture caused by external forces
Power off brake lever	Damage, deformation, and fracture caused by external forces
Frame, handlebars, and handlebars	External impact, human damage, modification and welding, repainting and repainting
Suspension front fork	Distortion, deformation, etc. caused by human error or improper external forces, normal lubricating oil leakage
Outer tire	Wear and tear, foreign object puncture
inner tire	Self repair
Saddle seat	Human damage, scratches, wear and tear
Bike rim	Excessive load, deformation and fracture caused by external impact
Brake lining pad	Brake failure caused by incorrect operation of adding oil, etc
Plastic body decorative parts	Damage and fracture caused by external impact